Privacy Policy

1. Who we are

Business name: Pensri Coaching
Contact: Pensri Shellabear
Email: [email protected]
Location: United Kingdom

For the purposes of UK data protection law (including the UK GDPR and the Data Protection Act 2018), Pensri Coaching is the data controller of the personal data described in this policy.

2. What this policy covers

This policy applies when you:

• Visit our website or funnel pages (including opt-in, webinar, application, and programme pages)
• Download free resources or complete quizzes / lead magnets (such as The Invisible Script Quiz)
• Register for webinars, trainings, or live events
• Apply for or book a discovery / application call
• Enrol in coaching programmes (including the Leadership Mastermind or similar offers)
• Contact us by email, form, social media, or phone
• Receive our emails, newsletters, or nurture sequences

3. Information we collect

3.1 Information you provide

• Name and contact details (email address, phone number)
• Professional details you choose to share (role, organisation, challenges at work)
• Form answers, quiz responses, and application information
• Booking preferences and availability for calls
• Payment and billing details when you purchase a programme (processed via third-party payment providers; we do not store full card numbers on our own systems)
• Messages and correspondence you send to us

3.2 Information collected automatically

• Device and browser type, approximate location derived from IP address
• Pages visited, referral source, and interaction data
• Cookies and similar technologies used for site function, analytics, and (where enabled) advertising or retargeting

3.3 Sensitive information

Our services focus on professional development and leadership coaching. Please avoid sharing unnecessary special-category or highly sensitive personal data in forms. If you voluntarily share personal or health-related context during coaching, we will handle it confidentially and only as needed to deliver the service.

4. How we use your information

We use personal data to:

• Deliver free resources, quiz results, and lead magnets you requested
• Register you for webinars and send event details, reminders, and recordings (where applicable)
• Respond to enquiries and manage discovery / application calls
• Provide coaching programmes, community access, workbooks, and related materials
• Send service emails and, where permitted, marketing communications about Pensri Coaching offers
• Improve our website, funnels, and user experience
• Process payments, issue invoices/receipts, and meet legal or accounting obligations
• Protect our rights, prevent misuse, and maintain security

5. Legal bases for processing (UK GDPR)

Depending on the activity, we rely on one or more of the following:

• Consent — e.g. opting in to a free resource, marketing emails, or non-essential cookies
• Contract — e.g. delivering a paid programme or fulfilling a booking you requested
• Legitimate interests — e.g. improving our services, basic analytics, and relevant follow-up related to services you engaged with (balanced against your rights)
• Legal obligation — e.g. tax and record-keeping requirements

Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

6. Email marketing and communications

If you opt in via a quiz, lead magnet, webinar registration, or similar form, we may send you educational emails, stories, programme invitations, and related content from Pensri Coaching.

You can unsubscribe at any time using the link in our emails, or by contacting us at [email protected]. Transactional or service messages related to a programme or event you joined may still be sent when necessary.

7. Sharing your information

We do not sell your personal data. We may share it with trusted providers who help us operate, such as:

• Website and CRM / marketing platforms (e.g. GoHighLevel or equivalent)
• Email delivery and automation tools
• Scheduling / calendar tools for discovery calls
• Webinar or video platforms (e.g. Zoom or similar)
• Payment processors and accounting tools
• Analytics or advertising platforms (where enabled)
• Professional advisers (legal, accounting) when required

These providers process data only as needed to perform services for us and under appropriate contractual safeguards. We may also disclose information if required by law, regulation, or valid legal process, or to protect rights, safety, and security.

8. International transfers

Some service providers may process data outside the United Kingdom. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent mechanisms recognised under UK law), where required.

9. Data retention

We keep personal data only as long as reasonably necessary for the purposes above, including:

• Marketing contacts: until you unsubscribe or request deletion, subject to suppression lists needed to honour opt-outs
• Programme and client records: for the duration of the engagement and a reasonable period afterwards for support, quality, and legal/accounting needs
• Enquiry and application data: for a reasonable period to manage follow-up and records

When data is no longer needed, we delete or anonymise it where practicable.

10. Cookies and tracking

Our site may use cookies and similar technologies for essential functionality, performance measurement, and (if used) marketing. You can control cookies through your browser settings. Blocking some cookies may affect site features.

11. Your rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion in certain circumstances
• Restrict or object to certain processing
• Data portability (where applicable)
• Withdraw consent where processing is based on consent
• Complain to the UK Information Commissioner’s Office (ICO) if you believe your rights have been infringed

To exercise these rights, email [email protected]. We may need to verify your identity before responding. We aim to respond within the timeframes required by law.

12. Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; we cannot guarantee absolute security, but we take appropriate care consistent with the nature of a coaching practice and online funnel.

13. Children’s privacy

Our services are intended for adults, typically professional women aged 18+ (and in practice our ideal audience is 40+). We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can delete it.

14. Third-party links

Our pages may link to third-party websites, tools, or social platforms. We are not responsible for their privacy practices. Please review their policies separately.

15. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after an update constitutes acknowledgment of the revised policy where permitted by law.

16. Contact

For privacy questions or requests:
Pensri Coaching
Email: [email protected]
Website: pensricoaching.com

This page provides a general privacy notice tailored to coaching and online marketing activities. It is not formal legal advice. For regulated compliance needs, have a qualified professional review this text for your specific setup (tools, tracking, payment providers, and data flows).